The International Air Transport Association (IATA) has introduced a 10-year Global Baggage Roadmap designed to modernise baggage operations across the aviation industry.
This was disclosed in a statement issued by the association on Wednesday.
According to IATA’s Director of Ground Operations, Monika Mejstrikova, the roadmap was developed collaboratively with airlines, airports, and other key stakeholders in the industry.
She stated that the plan outlines a strategic approach to boosting operational efficiency and enhancing the passenger experience.
“Baggage matters to travellers. When they check a bag, they expect it to arrive on time. If not, they want to know its location,” she said.
Mejstrikova highlighted recent IATA research showing that 81 per cent of travellers want improved tracking, 74 per cent expect real-time updates, and 67 per cent are in favour of electronic bag tags.
“The Global Baggage Roadmap will move us closer to the automated digital services travellers expect,” she added.
The roadmap is built around three primary pillars, the first being Baggage Information Exchange and Data Standardisation. This initiative seeks to harmonise how baggage data is shared between airlines, airports, and other partners.
Mejstrikova noted that modernising outdated systems, such as replacing teletype with advanced messaging solutions, would speed up baggage reconciliation and reduce delays caused by data errors. This update also enhances reliability in addressing baggage disruptions.
She further noted that adopting new API-driven messaging systems could significantly reduce the aviation industry's teletype messaging costs, which currently total around USD 1 billion annually.
The second pillar focuses on Baggage Tracking and Automation, aiming to deliver end-to-end visibility of baggage during transit. This includes the implementation of electronic bag tags, GPS-enabled tracking, and robotic systems to enhance real-time monitoring and passenger convenience.
The third area targets improvements in baggage claim processes, aiming to reduce fraud and expedite the resolution of claims.
According to her, this would help airlines manage claims more efficiently while safeguarding against fraudulent practices.
“The Roadmap consolidates progress from earlier efforts and takes a holistic view of where we must be in 10 years. With support from all stakeholders, we can deliver a digital, automated service like those in other industries,” Mejstrikova said.
She added that the roadmap supports IATA’s broader goals of modernising ground operations, boosting safety, and elevating the passenger experience.
During the IATA Ground Handling Conference (IGHC) held in Nairobi, Kenya on Tuesday, IATA underscored four strategic priorities for ground handling. Mejstrikova listed them as embedding safety in every action, global standardisation, enhanced baggage operations, and building a sustainable, inclusive future.
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