MTN has completed a major upgrade of its Enterprise Value Analytics (EVA) platform in collaboration with Microsoft, migrating it to Microsoft Azure to enhance data intelligence, operational agility, and customer experience.
The newly upgraded EVA 3.0 is now the largest telecom cloud implementation across the Middle East and Africa. The platform processes around 22 billion records daily and operates more than 800 analytics workflows from over 1,700 data feeds. Built on Azure Databricks and secured by Microsoft Defender, EVA 3.0 enables MTN to analyse data faster, improving network reliability, operational efficiency, and customer service.
“With EVA 3.0, we’re expanding our capabilities – analysing information more quickly, applying intelligence more effectively, and safeguarding it through advanced cloud security. Working with Microsoft, we’ve built a resilient platform that supports responsible AI and ensures we continue to meet the evolving needs of our customers,” said Nikos Angelopoulos, Chief Information Officer, MTN Group.
Since moving to Azure, MTN has seen significant improvements in data processing speeds and real-time analytics, allowing earlier visibility into service performance and customer trends. This enables the telecom giant to resolve issues faster, design more relevant offers, and maintain a consistent, high-quality service for its users.
Beyond South Africa, EVA 3.0 is serving as a blueprint for MTN’s data modernisation across its African operations, highlighting how cloud and AI-driven analytics can transform decision-making and service delivery.
“MTN’s adoption of Azure for its analytics backbone demonstrates what’s possible when global technology and local expertise work together. This collaboration is unlocking deeper insights, strengthening data protection, and accelerating digital transformation across the continent,” said Alkis Flemetakis, Telco Account Director at Microsoft.
According to Rick Lievano, Microsoft’s Worldwide Chief Technology Officer for Telecommunications, AI and big data analytics are central to the future of telecoms, enabling operators to optimise networks, personalise services, and explore new revenue opportunities.
MTN’s transition has been supported by its Cloud Centre of Excellence and a group-wide engineering team, which collectively achieved over 1,350 Microsoft Azure certifications in 2025 - the highest by any organisation in Africa. This milestone underlines MTN’s long-term commitment to cloud expertise, digital skills development, and innovation.
Through this strategic partnership, MTN is strengthening its position as a leader in Africa’s digital transformation, using secure, data-driven technology to build more reliable systems and inclusive digital infrastructure. The EVA 3.0 project reflects the company’s broader ambition to lead digital solutions for Africa, ensuring that cloud, data, and connectivity continue to drive growth and opportunity across the continent.
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