FirstBank, a premier financial institution in West Africa and a leading provider of financial inclusion services, has launched advanced facial biometric capabilities on its mobile banking platform, FirstMobile. The update comes with several new features designed to enhance user experience, including facial recognition for sign-up and activation, virtual credit cards for secure online transactions, instant credit card activation, flexible salary advance options with three-month repayment terms, and general performance improvements.
These enhancements aim to provide customers with a seamless, secure, and efficient digital banking experience.
With the new facial biometric feature, users can securely enroll or activate the FirstMobile app using facial recognition. This solution includes advanced anti-spoofing technology to bolster account protection and ensure strong security.
This upgrade is particularly beneficial for a wide range of users—new customers, those living abroad without physical cards, individuals with lost or expired cards, users who have opted out of card usage, and customers experiencing card verification issues or lacking access to card details. With facial authentication, these customers can access essential services such as fund transfers and bill payments with speed and ease.
The upgraded FirstMobile app offers a robust set of digital banking features for users around the globe. Customers can register and activate their accounts using facial recognition alone. They can also access a virtual credit card—instantly issued within the app—for safe and convenient online shopping. Credit card activation is now instantaneous via the app, and eligible customers can access salary advances with a three-month repayment option.
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience,” remarked Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division, FirstBank. “FirstBank is committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and with utmost convenience. We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible. Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships.”
FirstBank continues to pursue its promise of delivering top-tier banking services through advanced innovations and stringent security measures, ensuring that customers can manage their finances efficiently and securely.
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