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Thursday, 4 July 2019

Lagos residents commend Ikeja Electric for metering their community

Residents of the University of Lagos Estate in Isheri, Lagos, have commended Ikeja Electric for the swift installation of meters in the Estate, under the Meter Asset provider scheme (MAP).

Speaking on behalf of the community, the Chairman of the Community Development Association (CDA), Alhaji Bashir Momodu commended IE for the development, saying that they can now control their consumption as they are paying for whatever they use. He advised IE to improve on its service in terms of power supply.

Another Landlord, Engr. Kunle Olaifa, while commending the Disco as well, noted that installation of meters will gradually eliminate the issue of outstanding bills left by tenants when moving houses.

Mrs. Abimbola Ande expressed joy that with the installation of meters, the burden of crazy bills has been lifted off her. According to her, a new Nigeria is emerging and she also revealed that she receives text messages informing her of the challenges whenever there is prolonged outage

In his response, the Ag. Chief Commercial Officer Ikeja Electric, Ugochukwu Obi-Chukwu, reiterated IE’s commitment to bridging the metering gap across its network, through Meter Asset Provider (MAP) scheme.

“Ikeja Electric is deploying the meters in two phases, starting with Shomolu, Ikorodu and Abule-Egba Business Units. The second phase will now include Akowonjo, Ikeja and Oshodi Business Units. We have already commenced MAP in the Shomolu Business Unit, with the metering of Unilag Estate in Isheri and Magodo, which is currently ongoing. The unique demography of these areas actually made the survey of customers very easy” he explained..

He advised customers to register for MAP through map.ikejaelectric.com using their Ikeja Electric’s account number on the bill to update their KYC (Know Your Customer) details, after which a survey will be carried out to determine the type of meter that will be suitable for their premises.

He said customers will be advised to pay based on the survey and the meter will be installed within ten days after payment.

Obi-Chukwu noted that the company has put measures in place to ensure that the meters are not by-passed, that there are monitoring team patrolling the network on daily basis to cross check the meters and whoever is caught to have by-passed the meter will be sanctioned accordingly.

“The offender will be made to pay fine of Fifty thousand Naira (N50,000) if it’s single phase meter and One Hundred Thousand Naira (N100,000) for by-passing three phase meter. Also, such customer will be charged for loss of revenue by billing the customer, as determined by Ikeja Electric. The fine depends on the nature and level of by-pass”. he said

He cautioned against energy theft and any form of illegal connection, advising them to go to the nearest Ikeja Electric’s office to make complaints or send mail to customercare@ikejaelectric.com or call IE Customer Care help lines 01-4883900, 01-7000250, 07000225543.

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