NCC engage consumers through social media

In an attempt to monitor consumer complaints of poor service from telecommunications, the Nigerian Communications Commission (NCC) has decided to efficiently make use of social media.

“The intention is purely to educate those who are active on those platforms on how best they can use online platform to reach their network provider with their complaints,” the NCC said.

The regulator stated that reaching consumers through Facebook and Twitter platform is also to further enlighten them on how to go about making official complaints.