BrandArena: Etisalat Proffers Strategies to Improve Quality of Service at Nigeria Com 2013

Friday 20 September 2013

Etisalat Proffers Strategies to Improve Quality of Service at Nigeria Com 2013

Nigeria’s most innovative and fastest growing telecommunications company, Etisalat has highlighted strategies for improving quality of service in the industry, at this year’s Nigeria Com Conference and Exhibition. Speaking at the Conference held recently at Oriental Hotel, Lagos, Etisalat Nigeria’s Director Network Engineering, Mr. Temi Ogunbambi stated that the network takes quality of service seriously and as such works tirelessly to ensure that this is maintained across the country knowing that it is the only way customers can enjoy value for money.

According to Ogunbambi who was the keynote speaker on the first day of the conference, Nigeria is one of the largest and fastest growing telecommunication markets in Africa. Making his contributions to a panel debate on the topic “Quality of Service on the Network: Challenges & Opportunities for Telecoms Operators in Nigeria,” He pointed out that Etisalat was passionate about creating sustainable strategies for transforming the quality of service in the industry, and gave an insight into how the network has gone about this over the last five years.

He said: “With Quality of Service (QOS), we are always trying to measure our customer’s satisfaction and ensure that they get value for their money. We constantly engage our customers at different levels and we receive good commendation from them as well as feedback on areas of improvement. We are aware that there are challenges around QOS generally, and that is why we constantly design various criteria and activities to help measure this.”

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