BrandArena: Customers Laud Diamond Bank for Enhanced Service Delivery

Tuesday 9 July 2013

Customers Laud Diamond Bank for Enhanced Service Delivery

Customers of Diamond Bank Plc have commended the management and staff of the bank for their unrelenting efforts at ensuring customers' satisfaction. The commendation came at the bank’s customers’ forum held recently at 10 Degrees Event Centre Ikeja, Lagos.

At the forum which was attended by captains of industry and owners of Micro, Small and Medium Scale Enterprises (MSME), the customers stated that the bank’s continued focus on customers’ satisfaction has resulted in significant improvements and very impressive service delivery.

Speaking at the event, the Managing Director of Stina Agro and Allied Industries Limited, Mr. Austine Ajoku emphasized that he and other customers that he had interacted with were enthralled with the bank’s excellent service.

“We are very impressed with Diamond Bank because before we declare our intentions they already have answers.  Our only challenge is the number of branches which we can see that they are working on already. For more than six years, they have been giving me excellent services, I have other banks but I prefer Diamond Bank because they serve my needs better”.

Also speaking at the forum, Mr. John Eze, another customer commended the bank's services and friendly work force and advised the bank to sustain the current practice of quality service and also open more branches in Lagos as some customers find it difficult to access the bank in their areas.

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