BrandArena: Customers Commend Diamond Bank Services in Ibadan

Saturday 9 March 2013

Customers Commend Diamond Bank Services in Ibadan

Diamond Bank Plc has been commended by its customers for its continued efforts at ensuring and enhancing customers’ satisfaction. The commendation was made on Wednesday, 6 March 2013 at a customers’ forum hosted by the Bank at Casa Lucio Events Centre, Ibadan, Oyo State.

Speaking at the event, the Chief Executive Officer (CEO) Dutum Company Limited, Engineer Olatunde Runsewe, a customer, said “I am very impressed with Diamond Bank because before I declare my intention they already have answers. My only challenge is the number of branches which I can see that they are working on already.”

Also, Professor Babajide Lucas, another customer, commended the bank’s services and friendly workers and advised that the bank acquires more parking spaces for its customers to park their vehicles at the branches. Head Propositions and Liabilities of the bank, Mr. Olumide Akindele, said the bank was already working on this as new branches are being built with larger parking spaces.

In his opening remark, Regional Director -West, Diamond Bank, Mr. Sola Ajayi, stated that the customers forum was a feedback mechanism created by the Bank to feel the pulse of its customers with a view to serving them better.

“We want to welcome you to the customer forum here in Ibadan. We are here to listen to your complaints so that we can improve on our services. I also want to assure you that we are here for you; whatever you do not like and want us to improve on please let us know because without you we won’t be in business”, Ajayi said.

Also speaking at the event, the Head, Customer Experience, Diamond Bank, Mrs. Shirley Uyakonwu said, “We are here today because we believe in excellent service delivery and because our customers are kings. The customer forum gives us an opportunity to serve you better, without you as customers, we won’t be here today. We understand that we are not perfect so we need to hear your complaints so we can learn and grow.”

“Alongside hosting forums like this, there are other opportunities that allow for feedback from you. Customers may choose to complain by telephone, in person or in writing. There is the dedicated email address,, complaint/compliment cards in branch banking halls, an online complaints form on our website and also face-to-face interactions with customers. We have toll free phones in our banking halls and ATM points where you can call for complaints or enquiries. There are people by the phones waiting for you to call”, concluded Mrs. Uyakonwu.

1 comment:

  1. Interesting post! My friend's father works for a diamond appreciation company and he would love to learn more about other diamond companies in the US and abroad.