Paystack has unveiled a newly rebuilt dashboard designed for the artificial intelligence era, introducing an AI-powered Command Centre that enables merchants to ask business questions in plain language and receive instant answers based on their transaction data.
The payments technology company said the launch marks the first complete overhaul of its dashboard in a decade, reflecting a major shift in how businesses interact with payment operations and analytics.
For nearly 10 years, the Paystack Dashboard has served as the central hub for merchants to monitor transactions, manage settlements, review disputes and oversee daily payment activities. However, as the company expanded its suite of products and workflows, the platform became increasingly sophisticated and more complex to navigate.
Built on Pax, Paystack’s internal design system, the redesigned dashboard introduces a range of new features aimed at simplifying business operations and improving data accessibility.
At the centre of the upgrade is the AI-native Command Centre, embedded directly into the dashboard rather than operating as a separate chatbot or assistant. The feature allows businesses to ask questions such as transaction queries or revenue performance updates and receive responses in text, tables or charts. The system combines GPT models, structured data retrieval and visualisation tools to deliver insights in the most relevant format.
The redesign also introduces a simplified navigation structure organised into two main sections — Payments and Products — making it easier for merchants to access tools and scale alongside Paystack’s growing offerings.
In addition, the platform now offers full mobile functionality, ensuring every screen, feature and action available on desktop can also be accessed on mobile devices. A dark mode feature has also been added, alongside stronger analytics and clearer navigation tools.
“Businesses don't come to their dashboard because they want to click through pages. They come because they have questions," said Dara Assim-Ita, Senior Product Designer at Paystack, who led the rebuild.
“Over the last decade, we have seen firsthand how much time merchants lose navigating tools that were built to display data rather than deliver answers. With this rebuild, we have changed that.
“Merchants can now simply ask 'What happened with this transaction?' or 'Why is revenue down this week?' and get a direct answer. The goal is to make the Dashboard feel less like a static reporting tool and more like an intelligent command centre – one that helps merchants understand what's happening, find what they need faster, and make better decisions."
To power the experience, Paystack developed a new service known as Project Canvas API, which manages conversations, connects with model providers and interfaces with existing Paystack systems.
Given the sensitivity of financial data handled on the platform, the company said the system was designed to ensure responses are grounded in verified merchant data and screened for safety and compliance before being delivered. Paystack also worked with its Data Protection and Privacy team, conducted a Data Protection Impact Assessment and carried out extensive adversarial testing ahead of the launch.
Dara Assim-Ita added: “We are at a point where artificial intelligence is rapidly becoming integral to how businesses operate, and Paystack is committed to being on that curve for our merchants. The most powerful application of AI disappears into the work people are already trying to do, and that was the design principle behind this.”
The company said the redesign was informed by merchant research, including tree testing and direct user feedback on how businesses prefer to find information.
The latest release currently focuses on core payments modules, with additional Paystack products expected to transition into the new architecture over time.
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