Nigeria’s National Identity Management Commission will phase out paper-based correspondence within 30 days, moving all official communication to a new digital platform, WorkflowPro.
The change means letters, official submissions and email exchanges with government agencies, businesses and members of the public must be handled exclusively through the system once the transition period ends.
The move completes NIMC’s transition to a paperless identity management process and aligns with the Federal Government’s plan to create a fully paperless public service under Bola Ahmed Tinubu’s Renewed Hope Agenda.
Stakeholders have a 30-day window to adapt. After that deadline, NIMC will no longer accept paper documents, with WorkflowPro becoming the sole channel for submitting and tracking interactions with the commission.
NIMC officials say the digital platform will deliver secure, traceable and organised management of correspondence, improving response times and record-keeping compared with the paper system, which has been prone to misplaced files and administrative delays.
The commission plays a central role in Nigeria’s digital identity ecosystem, overseeing the National Identification Number database. The NIN is required for services including banking, SIM registration, passport issuance, social programmes, taxation and national security processes.
Nigeria’s identity system has expanded significantly in recent years. By late 2025, more than 120 million Nigerians had enrolled for a NIN, nearly doubling earlier figures, while millions of authentication requests are processed daily.
By digitising all correspondence, NIMC aims to speed up administrative processes by eliminating paperwork delays, improve data security and traceability, strengthen links with digital identity verification services used by government and private organisations, and support the federal drive to modernise public services while reducing paper-related costs.
WorkflowPro was developed by NIMC’s in-house technical team led by Director-General and CEO Abisoye Coker-Odusote, reflecting a broader push to build local digital solutions and reduce reliance on external vendors.
The platform includes full submission tracking so users and officials can monitor progress, secure electronic storage to minimise document loss, automated routing of files to streamline processing, and standardised record-keeping aligned with modern information management standards.
The initiative forms part of Nigeria’s wider government digital transformation programme. To date, 31 federal agencies have moved to fully digital operations, as part of a nationwide digitalisation drive scheduled for completion by the end of December 2025.
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