BrandArena: Dell Software enhances analytics support for Cisco, Microsoft UC platforms

Tuesday 14 July 2015

Dell Software enhances analytics support for Cisco, Microsoft UC platforms

Dell Software has announced the newest release of its Unified Communications Command Suite, which adds analytics reporting for Office 365 for Exchange Online and Cisco Unified Communications Manager to Dell’s cross-platform analytics and diagnostics solution.

Unified Communications Command Suite 8.1, the market’s only solution to offer analytics and diagnostics across both Microsoft Exchange and Lync, now expands an organisation’s capability to harness the valuable intelligence in its unified communications systems to increase user productivity, encourage adoption, protect sensitive information, increase ROI, and plan for future growth and migrations.

Today’s organisations invest heavily in unified communications and typically have a variety of systems in place across the organisation, yet lack accurate insight into who is using which platform, or how it’s being used. The result is lost productivity, increased support man-hours and millions of dollars in software platform costs and renewals.

With the looming end of support for Windows Server 2003, increased adoption of Office 365, and Exchange 2016 on the horizon, organisations are considering multi-UC platform migration paths that will support evolving business needs and better prepare for future growth. UC Command Suite delivers accurate insights into the already deployed various UC communication platforms - including which offices, departments, and cities are using specific platform features - to help businesses determine where to increase investment and where to eliminate platforms not being used. These insights help organisations better prioritise, anticipate capacity planning for the future environment, and enforce better communications and data loss prevention policies as they plan for their next migration path. Additionally, these UC insights help drive the cross-platform adoption and usage to realise the maximum return on investment.

Dell’s UC Command Suite 8.1 is a future-ready solution that delivers a truly cross-platform unified communications analytics solution that provides significant insights and comparisons of usage trends and chargebacks across Office 365 Exchange Online, Exchange on-premises, Lync/Skype for Business, and even Cisco Unified Communications Manager. This single solution helps organisations make informed decisions about their evolving unified communications strategy, and better plan for business growth.

Commenting on the Suite, Senior Product Architect and Microsoft Lync MVP, Dell Software, Curtis Johnstone, said “Organisations are looking to Office 365 and Cisco UC, along with Microsoft Exchange and Lync/Skype for Business, to make life easier and enable better communication and collaboration among employees. To understand the true value and impact of all of these unified communications systems within the organisation, it is critical to have a single source of truth that aggregates usage, trends and adoption data to enable better business decisions, enforce communication policies and rationalise and standardise the organisation’s UC investment. With the addition of support for Office 365 and Cisco UC Manager, Dell’s Unified Communications Command Suite 8.1 provides that single cross-platform analytics and diagnostics solution, and continues Dell’s expansion of this unique cross-platform offering.”

As more organisations look to migrate to Office 365 and Exchange 2016, UC Command Suite enables them to plan for a successful migration with reduced risk by assessing their Exchange environment today, and providing ongoing analytics on communication consumption, security policy adherence and workforce activity in the new environment tomorrow. UC Command Suite’s newest features include Office 365 native support which Enhances understanding and insights into Office 365 Exchange online environment. 

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