BrandArena: VDT Communications Finally Obtains ISO 20000 Certification

Tuesday 3 February 2015

VDT Communications Finally Obtains ISO 20000 Certification

Having fulfilled all the requirements for the mark of quality, VDT Communications Limited, has been awarded the International Standard Organization (ISO) 20000-1:2011 Certification.

It is the first telecom company in West Africa to earn the certification.

The certification, which focuses primarily on fine-tuning the IT management capability of VDT aims at delivering key processes including service delivery, control, complaints resolution and relationship management. It also intended to provide top-notch service quality experience and satisfaction to VDT customers that can favorably compete globally.

ISO 20000 is the prime international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework. It promotes full integration of IT services with business strategies while providing a formal framework for service management.

VDT Communications Limited is a member company of the BITCOM GROUP, with vast years of experience in the provision of data communication services to corporate organizations with many branches across Nigeria. 

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