BrandArena: Ericsson Opens Service Delivery Centres in Nigeria, DRC

Thursday, 13 June 2013

Ericsson Opens Service Delivery Centres in Nigeria, DRC

Ericsson has opened two new service delivery facilities in Nigeria and the DRC to cater for growth and to ensure enhanced support to customers. Lars Christer Johannisson, head of Ericsson’s regional services organization, said the location of the facilities is based on current business needs.

During the initial period, Ericsson experts from around the world will work closely with a core of local professionals to establish the centres. Following this, there will be a transition of responsibility to the region through structured competence transfer in conjunction with targeted local graduate recruitment.

The move will also support Ericsson’s leadership position in managed services and enhance delivery of their services portfolio across sub-Saharan Africa.

Fredrik Jejdling, head Ericsson sub-Saharan Africa, said: “The facilities will allow us to work even closer with our customers, and support them in delivering a superior end-user experience. As the industry leader in managed services, we have proven capabilities in managing and operating many operator networks worldwide and have recently signed major deals with key African operators including Atlantique Telecom and Airtel.”

Statistics within the mobile technology industry indicate that the number of mobile connections in Sub-Saharan Africa increased by 20 per cent to over 500 million by early 2013.


  1. Many international companies still need to move to Africa because Africa is the next big market full of opportunity as the continent strive for development.

  2. Coooooooooooollllll l

  3. I think Ericsson is still quite behind in competition in Africa but this is good though