The new showroom which is located in the Apapa Mall, along Park Lane, is a walk-in service centre that offers customers the convenience and ease of access to Airtel’s range of value-added products and services as well as the comfort of first-hand contact and interactions with customer service agents.
The shop is fully equipped to provide a diverse range of services including enquiries, SIM registration and replacement, sales of low-end and high-end mobile devices, electronic and voucher recharge among other services.
Speaking at the launch, the company’s Regional Operations Director, Lagos, Mr. Femi Oshinlaja, remarked that the opening of the Express Shop inside the Apapa Mall Showroom underlines Airtel Nigeria’s commitment to providing first class service experience to customers in the unfolding its promises.
According to him, the commissioning of the Express Shop is part of a drive to ensure that customers get the same first class experience in all Airtel outlets across the country both in company run outlets as well as those run by Channel Partners.
He noted that the showroom will address the quest for better service experience by the residents of Apapa and environs just as he addedthat quality customer service delivery is at the heart of the operations of the company, explaining that this attribute has accounted for several awards in favour of the company.
While cutting the tape to declare the showroom open, His Royal Majesty Oba Fatai Aromire, Oba of Ijora Iganmu Kingdom, commended Airtel for expanding its customer service channels to the people of Apapa and environs.