According to the online store, only online secured payments and bank transfers would be accepted as means of payment from Monday March 3, 2017, in its bid to better serve customers better and to re-position its business for profitability.
The MD / CEO, PayPorte, Mr. Eyo, said, the decision was in line with the new CBN cashless policy, increasing security challenges posed by Payment on Delivery option and improved customers satisfaction.
“We have suspended the Payment On Delivery option on our website with effect from today, April 3, 2017. Our decision was necessitated by the increasing risk and security challenges posed by this payment option. Also, to reduce the amount of cash carried from one location to another by our delivery staff” Said Eyo.
“We encourage our customers to make use of our other secured electronic payment options such as online payment or bank transfer for payments. We believe this will also play an active role in the growth of e-commerce business in Nigeria, as well as give a new dimension to the business” Added Eyo.
Inline with the suspension, refunds for unsatisfied customers would now be processed within a maximum of 48 hours while only customers who have shopped on PayPorte for 5 times or more will be able access the POD option from the 10th April pending its total discontinuation.
“We understand the likely challenges which our customers may face as a result of the new policy. We have therefore put in place systems to handle refunds faster within a maximum of 48hours. Customers who have shopped on PayPorte for 5 times or more would enjoy the Pay On Delivery Option from April 10, 2017, pending on its removal from our payment options” Says PayPorte Head of Operations, Boma Igah.
“Customers that had already placed orders using the Payment on Delivery orders before March 3, 2017, would be allowed to pay using that option but for future orders, customers would be required to make payments using our various secured payment options”. Added Boma.
PayPorte commenced business activities in 2014, as an Online Store with the highest quality of products ranging from fashion and fashion accessories, shoes, electronics, smart phones, perfumes, home appliances, etc. at the best prices. PayPorte prides itself in its timely delivery, quality and innovative products, highly skilled and friendly customer care representatives and delivers to your doorstep, anywhere in Nigeria.