Monday, 25 January 2016

Emirates’ customers in Nigeria now enjoy better payment solutions

Emirates’ customers in Nigeria can now enjoy multiple payment options when booking flights across various sales points in the country. The new payment options, powered by Interswitch were launched on Monday, January 25th and will offer customers greater convenience and choice as well as make the payment process more efficient.

Emirates customers now have the ability to book on Emirates website, obtain a payment reference and pay using any of these channels: Paydirect platform at any bank branch across the country , at any ATM machines, Quickteller website; and Quickteller mobile applications. Additionally, customers can pay by using their debit or prepaid cards directly on Emirates website. By introducing these new payment options, Emirates will enable its customers in Nigeria to pay for their tickets using all types of local and international credit, debit and prepaid cards.

“By integrating to the Interswitch network and adopting their payment solutions & channels, Emirates is adopting a multiple payment platform,” said Manoj Nair, Emirates’ Regional Manager West Africa.  “This new feature will make it much easier for travellers to book their itinerary and pay for their flights whether through Emirates website or at any Emirates offices.”

“Choice has always been, and remains, an important part of the Emirates proposition. We are committed to providing our customers with the greatest level of customer service, and introducing multiple payment channels via the Interswitch network is yet another aspect of our service offering,” added Manoj.


The Divisional CEO, Industry Vertical Markets, Interswitch, Mrs Chinyere Don-Okhuofu said, “Interswitch takes pride in deploying world class solutions taking into consideration global standards whilst applying local market knowledge and realities. This has propelled our relationship with Emirates and has now successfully facilitated the processing of Emirates’ transactions on the Interswitch network. We have worked diligently to ensure Emirates’ customers benefit from the array of payment channels and solutions Interswitch offers”, she added.

In addition to providing multiple payment options, the newly implemented system features a host of added value including short online transaction cycles as the tickets are auto generated as soon as the payment is made and wider reach as payments can be made at any bank in Nigeria.

Emirates’ website and online booking system offers a host of pre-travel features starting from online check-in, the ability to pre-select the seat, UAE visa application (for eligible nationalities),  special meal requests for specific dietary requirements. Customers are also able to book hotels, rent a car and even subscribe for mobile flight status alerts and view content of Emirates’ inflight ice entertainment system.

Customers also have the ability to check their baggage allowance, including the estimated cost calculator for excess baggage and search for low cost airline connections.

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