Interactive Intelligence won the top award in the Best CRM and Call Centre Vendor Supplier category. CCAZ, noting that the awards were presented to recognize, promote and reward excellence, presented the awards during a gala dinner in Harare at the end of October.
The Service Excellence Awards are organised annually by CCAZ in partnership with the Ministry of Tourism and Hospitality, Consumer Council of Zimbabwe (CCZ), Zimbabwe Tourism Authority (ZTA) and The Financial Gazette. The awards are monitored by the Chartered Institute of Customer Management (CICM), a global customer service and call centre professional and academic board currently represented in three continents.
Chris Bell, Interactive Intelligence's Channel Manager, Africa Region, said: “This is the first year Interactive Intelligence has won an award at the CCAZ Service Excellence Awards. It is a particular honour in light of the fact that the country boasts a high number of contact centres and that Zimbabwe’s government and private sectors place strong emphasis on customer service excellence and experience. Having stepped up our presence in Zimbabwe through our partner Fintech International Group in recent years, we see the award as validation that our solutions are ideal for this market.”
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses improve service, increase productivity and reduce costs. Contact centres in much of sub-Saharan Africa are opting to run Interactive Intelligence contact centre solutions to enable service excellence backed by local support” he says.
Interactive Intelligence has also been awarded: Frost & Sullivan’s 2013 South African Hosted Contact Centre Market Product Leadership Award and 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan for the third consecutive year.