The Head, Customer Experience and Retention at Etisalat Nigeria, Biola Edun, gave the assurance while speaking at the recent Customer Forum organised by the telecoms company in Port Harcourt recently.
“At Etisalat, we are determined to satisfy our customers because they are our greatest assets. This is why we organise the Customer Forum to create an opportunity for our customers to talk to us directly about any challenges they may be facing on our network.” Edun said.
She added that the feedback generated at the customer forum programs is critical to enhancing the network’s service delivery.
A customer, Mrs. Ngozi Gina Okolie, a business owner based in Port Harcourt, applauded Etisalat for standing tall to their promise of consistency in the Quality of Service offered. According to her, the telecommunications company has consistently remained at the fore front in terms of service delivery and innovative standards.
Another customer, Mr. Chukwu Bright, commended Etisalat for the Customer Forum Initiative. According to Bright, “I am glad to witness a telecommunications firm as big as Etisalat directly engaging with its customers. I am convinced without a doubt, that there is a very strong connection between Etisalat and its customers.”
Another customer, Mr. Revelation Aidelokhai, appreciated Etisalat for hosting the forum in Port Harcourt. In his words: “I really give kudos to Etisalat for coming to Port Harcourt and searching for better ways of receiving direct feedback and also enhancing the quality of its offerings. It is great to see Etisalat show concern for its customers.